How to write Declining or Refusal Business Letter

Declining order or Refusal Order

There may be times when a supplier will not accept a buyer’s order. Following condition may be on his or her side.

•     ·         He is not satisfied with the buyer’s terms and conditions
•      ·         The buyer’s credit is suspect.
•       ·         The goods are not available.

Utmost care should be taken when writing to reject and order so that goodwill and future business are not affected.

Supplier’s counter offer. 

When a supplier receive an order which cannot be meet for some reasons, any of the following option are available

• a.       Send a substitute. Careful judgment is required because there is the risk that the customer may be annoyed to receive something different from what was ordered
• b.      Make a counter offer
• c.       Decline the order